Knowledgebase
Search common questions about billing, setup, and troubleshooting.
Check the console in the panel for a crash log. Common causes: an incompatible plugin/mod version, insufficient RAM allocation for your modpack, or a corrupted world file after an unclean shutdown. Restarting from the panel usually surfaces the exact error.
Open Backups in your panel, pick the snapshot by date, and click Restore. You can also download any backup as an archive to keep locally.
Yes — always-on volumetric and application-layer mitigation runs at the network edge on every plan, with no setup required and no extra cost.
Yes, upgrade or downgrade any time from the Client Area. Resource changes apply after your next server restart.
First-time purchases are refundable within 24 hours of order completion. Renewals, upgrades, and add-ons are non-refundable. Full details are on the Refund Policy page.
PM2 automatically restarts a bot process that crashes. Repeated restarts usually mean an unhandled exception in your code — check the panel console log for the stack trace at the moment of the crash.
Point your domain's A record to the IP shown in your web hosting panel, then add the domain under Domains. A free SSL certificate is issued automatically once DNS propagates.
Go to Software in the panel, pick the new version from the dropdown, and click Install. Take a manual backup first if you're changing major versions.