Knowledgebase
Search common questions about billing, setup, and troubleshooting.
Refunds are eligible within 24 hours of initial purchase on first-time orders of Game Servers (Minecraft, Rust, etc.), Bot Hosting, and Web Hosting. VPS plans are strictly non-refundable. Renewals, upgrades, and add-ons are non-refundable. Approved refunds are credited directly to your original payment method. Read our full Refund Policy.
Invoices are due on the invoice due date. If unpaid, the server is suspended immediately on the due date. Suspended servers are held for exactly 7 days (1 week). If an invoice remains unpaid after 7 days, the server, storage volume, and all backups are permanently destroyed and cannot be recovered.
The best way to get support is opening a ticket on our official Discord or sending a DM on Instagram (@sparkyhost.in). You can also email [email protected]. Our typical response time is within 30 minutes.
We guarantee a 99.9% uptime SLA. If there is unannounced downtime exceeding 3 hours without prior notice, we add 1 day of compensation credits to your client balance, which can be applied toward your next month's server renewal. Check live status at status.sparkyhost.in.
Yes, server-side support, hardware management, network routing, and server migrations from other hosts are 100% free! Custom server setup, custom coding, or plugin development is available upon request at an additional fee.
We deploy high-performance hardware across India (Noida & Mumbai), Singapore, and Germany (Frankfurt) to guarantee low latency and optimal routing for players and applications worldwide.
Yes — always-on volumetric and application-layer DDoS mitigation runs at our network edge on every plan automatically, with no setup required and no extra charge.
Navigate to Backups in your Pterodactyl server panel, choose your snapshot date, and click Restore. You can also download any snapshot to your local PC at any time.
Open the Console tab in your panel to view the real-time crash stack trace. The most common causes are incompatible plugins/mods, mismatched Java runtime versions, or exceeding the assigned RAM limit.