Billing Policy

Refund Policy

Last Updated: October 2026

This Refund Policy governs all purchases made through Sparky Host. By purchasing any Sparky Host service, you explicitly agree to the terms, limitations, and eligibility criteria described in this Policy.

All payments are final and non-refundable except where explicitly provided below.

01

General Refund Principle

Sparky Host provides instantly provisioned, high-performance cloud compute and game hosting infrastructure. Because hardware resources, memory allocations, and network capacity are reserved immediately upon payment, refunds are granted strictly under the conditions specified herein.

All refund requests are reviewed by our billing department to verify policy compliance.

02

24-Hour Refund Window & Eligible Services

Refunds are eligible only within 24 hours of the initial order completion timestamp and only for specific service categories.

✔ Eligible Service Categories:

  • Game Server Hosting (Minecraft, Rust, SA-MP, FiveM, Palworld, ARK, etc.)
  • Discord & Telegram Bot Hosting
  • Web Hosting

First-Time Purchases Only: The 24-hour refund window applies strictly to the initial purchase of a qualifying service. Recurring renewals, service upgrades, downgrades, or add-ons are strictly non-refundable.

Requests submitted after 24 hours from the order timestamp are automatically ineligible without exception.

03

Virtual Private Servers (VPS) — Strictly Non-Refundable

All Virtual Private Server (VPS) plans, Cloud Instances, Dedicated Cores, and Windows RDP services are STRICTLY NON-REFUNDABLE under any circumstances.

VPS instances incur substantial non-recoverable operational costs, including dedicated hypervisor core slicing, IPv4 address leasing, routing table commitments, and upstream data center reservations. When purchasing any VPS service, you acknowledge and agree that the 24-hour money-back guarantee does not apply.

04

Additional Non-Refundable Items

  • Any monthly or quarterly service renewal invoices
  • Plan upgrades, downgrades, or resource expansions
  • Custom server development or coding assistance services
  • Dedicated IP address allocations
  • Partially used services past 24 hours
  • Services purchased with promotional discount codes or credits
  • Services suspended or terminated due to TOS / AUP abuse
  • Domain name registrations or transfers
05

Refund Method & Processing

Approved refunds are credited directly back to the original payment method used during checkout (e.g., original UPI ID, debit/credit card, net banking account).

  • Refunds are initiated within 24 to 48 hours of billing approval.
  • Depending on your banking institution or payment gateway (Cashfree/Bank), funds typically reflect within 3 to 7 business days.
  • Third-party gateway transaction handling fees may be excluded where mandated by payment intermediaries.
06

Invoice Due Dates, Suspension & 7-Day Deletion

To ensure transparent resource lifecycle management, customers must observe the following billing timelines:

Immediate Suspension on Due Date

Renewal invoices are generated before expiry. If an invoice remains unpaid on the due date, the corresponding server is automatically suspended immediately. Public access and game connectivity are disabled.

Permanent Deletion After 1 Week (7 Days)

Suspended servers remain recoverable for exactly 7 days (1 week) upon settling the invoice. If unpaid after 7 days, the server container, NVMe volume, configurations, and all backups are permanently destroyed and cannot be recovered.

07

Ineligible Conditions & User Responsibilities

Refunds will not be granted for any of the following circumstances:

  • Change of mind after the 24-hour initial window has lapsed.
  • Lack of technical proficiency, plugin setup issues, or software misconfiguration (free assistance is available via our Discord).
  • Unrealistic performance assumptions exceeding purchased hardware resource allocations.
  • Violations of our Terms of Service or Acceptable Use Policy.
  • Failure to cancel an unwanted recurring service before invoice generation.
08

Chargebacks & Disputes

Initiating a payment chargeback, fraud claim, or payment dispute with your bank or payment gateway without contacting Sparky Host support first constitutes a breach of contract.

In the event of an unauthorized chargeback or dispute, all active services will be immediately suspended or terminated, any tied licenses revoked, and the user account blacklisted from future orders.

09

How to Request an Eligible Refund

To request a refund within the eligible 24-hour window:

  1. Join our official Discord (discord.gg/VJx9M2xYhv) and open a Billing Support Ticket, or message our official Instagram (@sparkyhost.in), or email [email protected].
  2. Provide your registered account email, Invoice ID, and service details.
  3. State the reason for your refund request. Our team typically reviews and responds within 30 minutes.