Account Management

Cancellation Policy

Last Updated: October 2026

This Cancellation Policy governs the procedure, obligations, and data lifecycle associated with cancelling services hosted with Sparky Host. This Policy forms an integral part of our Terms of Service.

By purchasing or managing services on Sparky Host, you agree to the conditions outlined below.

01

How to Cancel a Service

Customers may request cancellation at any time directly through the Client Billing Area or by opening a ticket on our official Discord:

  1. Log in to your Client Area at Sparky Host/dashboard.
  2. Navigate to Services and select the service you wish to cancel.
  3. Click Request Cancellation and choose between Immediate Cancellation or Cancellation at End of Billing Cycle.
02

Advance Cancellation & Invoice Obligations

Customers are solely responsible for submitting cancellation requests prior to the generation of the renewal invoice. Once a renewal invoice is generated, the service is queued for the upcoming billing cycle.

If you no longer require a service, cancel it before the invoice due date to prevent automated suspension notifications and billing reminders.

03

Unpaid Invoices, Suspension & 7-Day Deletion

If a service is neither explicitly cancelled nor paid by its invoice due date:

  • Immediate Suspension: The service is suspended automatically on the due date. The server is powered down and network ports are blocked.
  • 1-Week (7 Days) Grace Retention: We preserve your server container and files for exactly 7 days after suspension to allow reactivations if needed.
  • Permanent Deletion: After 7 days of non-payment post-suspension, the server, NVMe storage partition, and all backups are permanently destroyed and cannot be recovered.
04

Cancellation vs. Refund Policy

Submitting a cancellation request does not automatically issue or entitle you to a refund.

Refunds are strictly governed by our Refund Policy and are limited exclusively to first-time orders of Game Server, Bot, and Web Hosting submitted within 24 hours of the order timestamp. VPS plans are strictly non-refundable under all circumstances.

05

Customer Backup Responsibility Prior to Cancellation

You must download all necessary world files, codebases, databases, and local archives before submitting an immediate cancellation request.

Once an immediate cancellation takes effect, server credentials and file access are revoked instantly. Sparky Host accepts no liability for unretrieved data following customer-requested cancellation.

06

Support & Assistance

Have questions regarding an invoice or need help migrating rather than cancelling? Contact our team: