Uptime & Operations

Service Level Agreement

Last Updated: October 2026

This Service Level Agreement (“SLA”) sets forth the performance, uptime targets, and compensation commitments provided by Sparky Host to our valued customers. This SLA forms an integral part of the Sparky Host Terms of Service.

We are committed to delivering 99.9% network and infrastructure availability across all our host regions.

01

99.9% Uptime Commitment

Sparky Host guarantees a 99.9% monthly uptime target across our core server host nodes, virtualization hypervisors, and data center network routes in India (Noida & Mumbai), Singapore, and Germany.

Uptime is calculated on a monthly calendar cycle, measuring uninterrupted connectivity from our redundant upstream edge routers to the physical hypervisor hosting customer instances.

02

Downtime Compensation Policy

⚡ Unplanned Downtime Exceeding 3 Hours

If an active service experiences continuous, unplanned downtime exceeding 3 hours without prior notice or announcement from Sparky Host, eligible accounts will receive 1 day of service compensation.

Account Credit Model: Compensation is credited directly as account balance / renewal credits on your Client Area profile. These credits are automatically applied towards your next month's server renewal invoice (they do not alter or extend the existing expiration date of the service).
03

SLA Exclusions

The 99.9% uptime commitment and compensation policy do not apply to service interruptions resulting from:

  • Scheduled Maintenance: Routine kernel patches, security updates, or network upgrades announced at least 12 hours in advance via our Discord or status portal (status.sparkyhost.in).
  • Customer-Side Issues: Minecraft server crashes caused by conflicting mods/plugins, out-of-memory (OOM) exceptions from resource exhaustion, syntax errors in bot code, or user-initiated restarts.
  • Suspension for Non-Payment: Downtime resulting from invoices remaining unpaid on or after the designated due date.
  • Violations & Abuse: Suspension or isolation of services resulting from TOS or AUP breaches.
  • External Force Majeure: Severe natural disasters, subsea fiber cuts, upstream tier-1 routing anomalies beyond data center control, or unscrubbed volumetric attacks exceeding provider capacity.
04

How to Claim SLA Compensation

To request an SLA renewal credit:

  1. Submit a support ticket in our official Discord (discord.gg/VJx9M2xYhv) or email [email protected] within 7 days of the downtime incident.
  2. Provide your server identifier, registered client email, and approximate timestamp of the outage.
  3. Our infrastructure operations team will verify our automated node telemetry and credit the compensation to your billing account within 24–48 hours.
05

Live Network Status & Telemetry

We maintain live monitoring of all node clusters in Germany, Singapore, Noida, and Mumbai. Check real-time ping, packet loss, and scheduled maintenance windows anytime on our live status dashboard:

View Status Dashboard (status.sparkyhost.in) →